Return Policy
Return & Refund Policy
Thank you for ordering from Tamali UK! We are committed to delivering delicious, freshly prepared tamales to your door. Please read our return and refund policy, which complies with consumer rights under the laws of England and Wales.
Perishable Goods
Under the Consumer Contracts Regulations 2013, the right to cancel an order within 14 days does not apply to perishable goods. As our tamales are made to order and perishable, we do not accept returns for change of mind.
Damaged or Incorrect Items
If your tamales arrive damaged, spoiled, or if you receive the wrong items, please contact us within 24 hours of delivery at sales@tamal.co.uk. We will ask for:
Photographic evidence of the item(s) and packaging
A brief description of the issue
Your order number
If we determine the fault lies with us, we will offer a replacement or refund, in line with your statutory rights.
Delivery Issues
We use reliable courier services with chilled packaging to ensure safe delivery. However, we are not responsible for delays caused by:
Incorrect or incomplete delivery addresses provided by the customer
Courier disruptions (e.g., weather, strikes)
If a delivery failure is due to our error, we will investigate and offer a resolution accordingly.
Cancellations
You may cancel your order within 1 hour of placing it by emailing us at [email]. After that, we begin preparing your tamales and cancellations may no longer be possible.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If the goods are not as described, not of satisfactory quality, or not fit for purpose, you may be entitled to a refund, replacement, or repair.
Contact Us
We want every experience with us to be excellent. If you have any questions, please contact us:
Email: sales@tamal.co.uk
